Team performance86 / 100up 2 this quarter
Northstar Customer Operations
Good morning, Avery
AI overview
Customer satisfaction is strong. Recognition is not keeping pace with the people driving it.
Customer satisfaction rose to 84%. Four people have repeated, named praise and verified results but no recent reward. Policy readiness is the clearest team risk.
86Team performance
Customer satisfaction 84%Policy readiness 61%Actions ready 8
Customer satisfaction84%7,073 of 8,420 positive
High performers recognized64%16 of 25 in the last 30 days
What changed
Signals worth watching
Customer empathy91% agree · up 6 points
Policy readiness61% agree · down 13 points
High-performer recognition9 people have not been recognized recently
Your list